Required skills

ask questions to gain information

communicate ideas and information to enable confirmation of work requirements plans and specifications coordination of work with other workers and customer and report of work outcomes and problems

apply effective listening techniques

complete written documents job cards forms timesheets and quotations

work with others and in a team to assess tuning requirements

work with customer to determine their tuning requirements

identify team performance required to meet customer needs

reinterpret customer statements of problems into solution

resolve conflict through negotiation to ensure customer is happy with sound of piano

determine opportunities to improve processes

plan and organize activities to avoid any backtracking workflow interruptions rework or wastage including preparation and layout of the worksite and selection of tools and equipment

participate in continuous improvement processes

manage own time to complete tuning and repair against set deadlines especially where piano is required for performances

use feedback from customer to improve work performance in tuning

take responsibility and display confidence in own ideas

prioritise own work to meet customer requirements regarding completion time

manage own work performance to

follow OHS and workplace practices

plan and organize work schedules and routines

maintain required production output

assess quality of own work

assess own skills and knowledge

be open to learning and accommodate change

apply reflective skills

use workplace technology related to piano technology including specified tools equipment calculators and measuring devices for piano tuning

use technology relevant to tuning pianos

Required knowledge

State or Territory OHS legislation regulations standards and codes of practice relevant to the full range of processes for tuning pianos

organisational and site standards requirements policies and procedures for tuning pianos

reading and interpreting workplace documents including work orders work instructions and operator instructions

environmental protection requirements relating to the disposal of waste material

established lines of communication and protocols

types characteristics uses limitations and preparation of materials and equipment used in piano tuning

types of tools and equipment used to tune pianos and procedures for their safe use operation and maintenance

problem identification and resolution

set up and operation of tools and equipment used for tuning pianos

storage systems and labelling

procedures for the recording reporting and maintenance of workplace records and information

appropriate mathematical procedures for estimation and measurement

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Interpret work order locate materials and use information to complete tasks to tune both upright and grand pianos aurally andor electronically

Identify tools and equipment used in piano tuning

Select set up and maintain equipment in accordance with manufacturer specifications and workplace practices

Tune a minimum of two pianos aurally andor electronically within industry specified time and accuracy constraints on both upright and grand pianos

Modify activities to cater for variations in workplace contexts and environment

Communicate and work with others in the work area

Apply safe handling practices and safe operating procedures for equipment products and materials to

minimise the risk of injury to self or others

prevent damage to goods equipment and products

Clean tools equipment and work area

Maintain and repair a range of hand and power tools used in piano tuning

Apply OHS practices when using hand and power tools holding and support equipment products and materials including use of personal protective equipment

Context of and specific resources for assessment

Assessment may occur on the job or in a simulated workplace environment in accordance with work practices and safety requirements

Assessment is to occur under standard work practices and to comply with legislative and regulatory requirements

The following resources should be made available

hand and power tools used in the tuning of pianos

materials used in the tuning of pianos

safety and personal protective equipment

holding and supporting equipment

workplace location or simulated workplace

upright and grand pianos

Method of assessment

Assessment must confirm consistency over time and in a range of workplace relevant contexts in application of skills and knowledge when

organising work

completing tasks according to instructions

working systematically with attention to detail

identifying improvements and avoiding damage

using workplace practices

using OHS practices

assessing operational readiness of tools and equipment

recognising and adapting to cultural differences in the workplace including modes of behaviour and interactions

Assessment must include a variety of project or work activities that allow the candidate to demonstrate competency in the unit

Assessment should be by direct observation of tasks and include questioning on required knowledge and skills to ensure correct interpretation and application

Assessment should be conducted over time and may be in conjunction with assessment of other units of competency

Legislative/regulatory requirements

OHS requirements may include:

Legislative requirements may include:

Workplace practices may include:

Customer requirements may include

Tools and equipment may include

Personal protective equipment may include:

Procedure for dismantling piano may be:

Correct posture may include:

Start note may include:

Pitch standard may include:

Interval checks may include:

Industry acceptable timeframe may be:

Damage to the piano components may include:

OHS practices may include:

Workplace documentation may include: